Meet Our Team

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First, you may be asking: What is a “HPHQ Guru”?

gu·ru noun

\`gúr-(,)ü, `gü-(,)rü also gə-`rü\

Definition of GURU

a : a teacher and especially intellectual guide in matters of fundamental concern

b : one who is an acknowledged leader or chief proponent

c : a person with knowledge or expertise : EXPERT

A “HPHQ Guru” is the licensed insurance specialist who will work with you to discuss, analyze and create a portfolio of insurance products to meet the needs of you and your family. Your HPHQ Guru will be your guide before, during, and after the insurance application process.

All of our friendly and knowledgeable HPHQ Gurus have many years of insurance industry and employee benefits experience so you can feel confident that you are getting the right advice and the right solutions you need.

MEET OUR HPHQ GURUs

Suzanne Thompson» Chantal Reefe-Robinson» Wayne Johnson»

MEET OUR HPHQ GURU SUPPORT TEAM

 

Lisa Fassio»

Founder, President and CEO / HPHQ Guru-In-Chief

suzanneSuzanne Thompson is a native of Baltimore, Maryland and has 24 years of experience in insurance and employee benefits.  Suzanne is a Principal at Landmark Insurance and Financial Group and is the founder and owner of HealthPlan Headquarters.  She works with both small and large employers throughout the Mid-Atlantic area to provide employee health, life and disability benefit plans, wellness programs, HR consulting and insurance claims resolution for employees.  Previously, Suzanne was a Partner at Heritage Financial Consultants, an Account Executive for Freestate Health Plan, a Major Account Sales Representative for MAMSI, and the owner of American Sports Exchange.

Suzanne is a Board Member of the Girls Scouts of Central Maryland, a member of Network 2000, a founding member of The Tuesday Girls, the Treasurer of the Maryland Association of Health Underwriters (MAHU), and a member of the Chesapeake Human Resources Association (CHRA).  She is Past President of the Maryland Association of Health Underwriters (MAHU), past Board Member of NAIFA-Baltimore, Past Regional Vice President of NAIFA-Maryland, past Board Member YMCA Camp Letts, and past Board Member of Baltimore Reads.

For the last four years Suzanne and her business partners have been recognized by the Baltimore Business Journal (BBJ) as one of the Largest Employee Benefits Administrators in Maryland.  In 2008, Suzanne earned the distinction as one of Maryland’s Top 100 Women by The Daily Record.  Suzanne also received Baltimore Magazine’s 1998“Baltimore’s Best” and City Paper’s 1998 “Best of Baltimore” for her business, American Sports Exchange.

She is currently licensed to sell Life and Health insurance products in Maryland, Virginia, Pennsylvania, Delaware, Florida, Texas, Oklahoma, and the District of Columbia.  Additionally, her company is a certified WBE for the City of Baltimore and the State of Maryland.

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HPHQ Guru

Chantal Reefe-Robinson chantalhas 11 years of experience in insurance and employee benefits. She began her insurance career in 1999 working for MAMSI/Optimum Choice (OCI), one of the largest health insurance carriers in Maryland at the time. During her tenure there, Chantal worked as a Direct Sales Representative for the individual and small group health plan market and as an Account Manager for large and small group clients.  In 2005, she moved to BenefitMall, the nation’s leading broker services general agency serving 11 states.  While there she worked as an Inside Sales Representative as well as a Broker Sales Representative supporting brokers in Maryland, Northern Virginia, and the District of Columbia.  She joined Suzanne Thompson’s team in July 2010 as an Account Service Manager.  In this role she works with individual, small and large group clients handling new sales and renewal business, and assisting employers and employees with benefits administration and overall client account management.

She is currently licensed in the State of Maryland to sell Life and Health insurance products.

Send Chantal a message.

 

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HPHQ Guru

wayne

Wayne Johnson started his career in Logistics, spending five years in management.  Management showed Wayne how much enjoyed helping people which lead to his transition into the insurance field.  Wayne has been a licensed Health and Life agent for over two years now, first starting with Mutual of Omaha helping individuals with their life insurance needs.  In April 2011 Wayne became a HPHQ Guru who works with individuals to find the insurance that best meets their needs as well as businesses.

Send Wayne a message.

 

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HPHQ Customer Service Guru

LisaLisa Fassio has worked in the health insurance industry for 27 years.   Lisa first began working at BlueCross BlueShield of Maryland as a Sales Support Assistant.   After four years on the carrier side of the industry, Lisa joined one of the top Life & Health agencies in Maryland as an Administrative Support Assistant to three producers.  In 1999, Lisa began working with Suzanne Thompson handling office operations, sales and renewal support, claims resolution, commissions and client services.  As HPHQ Customer Service Guru, Lisa provides assistance helping established customers with day-to-day concerns related to billing, claims, and benefits.

Send Lisa a message.

 

 

 

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